256-Bit SSL Encryption
All data transmitted between your device and rc88 servers is protected by 256-bit SSL encryption — the highest security standard in the industry.
Data Not Sold
Rc88 has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your consent.
Secure & Controlled Servers
All member data is stored in data centres equipped with physical and digital access controls, with regular backups to prevent data loss.
Restricted Data Access
Only authorised RC88 staff may access member personal data, and only when necessary for legitimate operational purposes.
Immediate Incident Notification
In the event of any data security breach affecting your account, RC88 will notify you within 72 hours of detecting the incident.
Privacy Controls in Your Hands
You may request to view, update, or delete your personal data at any time by contacting the RC88 support team.
Privacy Policy Contents
This Privacy Policy explains how RC88 handles the personal information you provide to us when using the platform. We take this responsibility seriously, and this document is written in plain language so you know exactly what happens with your data.
This Privacy Policy applies to all RC88 services including the website, mobile app, and all our official communication channels. By using the RC88 platform, you agree to the data processing practices described in this document.
1 Information We Collect
Rc88 collects several categories of information from our members. This collection is necessary to enable us to provide you with a secure, seamless, and responsible service.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Age verification & KYC |
| Contact Information | Email address, phone number, residential address | Communication & notification delivery |
| Financial Information | Bank name, account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, access time | Security & fraud prevention |
| Game Data | Betting history, wins, gaming activity | Responsible gaming & analytics |
We only collect information that is genuinely necessary for the stated purposes. RC88 does not collect sensitive data such as your medical information or religious beliefs.
All KYC documents you submit, such as copies of your identity card or passport, are stored in encrypted format and can only be accessed by authorised verification teams.
2 How We Use Your Information
The information we collect is used solely for the following purposes. rc88 will not use your data for any other purpose without obtaining your consent first.
- Identity verification and KYC — to verify that you meet the age and eligibility requirements to be an rc88 member.
- Financial transaction processing — enables deposits and withdrawals to be processed securely and swiftly.
- Account Security — detects and prevents unauthorised access, fraud, and suspicious activity.
- Customer Support — helps you resolve any issues or enquiries related to your account.
- Responsible gaming — monitors gameplay patterns and alerts you if there are signs of a gambling problem.
- Platform improvements — analyses usage patterns in aggregate and anonymised form to improve the user experience.
- Marketing communications — sends promotional information and exclusive offers, only if you have given consent to receive them.
- Legal compliance — fulfils reporting obligations to relevant authorities when required by law.
You may withdraw consent to receive marketing communications at any time by updating your notification settings in your account profile or by contacting our support team.
3 Data Sharing With Third Parties
Rc88 does not sell or rent your personal data to any third party. However, in the course of platform operations, we may share certain information with the following parties under limited and controlled circumstances:
- Payment service providers — such as FPX, Touch 'n Go, GrabPay, and partner banks, to process your financial transactions. They receive only the minimum information required for processing.
- Identity verification service providers — third-party KYC agencies that help verify your identity documents securely and in encrypted form.
- Technology service providers — companies providing server infrastructure, cybersecurity, and platform analytics, all bound by strict confidentiality agreements.
- Lawful authorities — law enforcement agencies or regulatory bodies when we are required by law or court order to disclose certain information.
All third-party partners of rc88 are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.
In the event of a merger, acquisition, or sale of RC88 assets, member data may be transferred to the new entity. In such cases, you will be notified in advance and this Privacy Policy will continue to apply until a new policy is in place.
4 Cookies & Tracking Technologies
Rc88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies — required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
- Performance Cookies — helps us understand how members use the platform so we can improve the user experience. Data collected is anonymised.
- Preference Cookies — stores your personal settings such as preferred language and display preferences so you do not need to reconfigure them each time.
You can manage and delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the RC88 platform.
Rc88 does not use third-party cookies for third-party advertising purposes. All tracking carried out is for internal purposes to improve our service to you.
5 Data Security & Protection
Rc88 continuously invests in security infrastructure to ensure your personal data is always protected. The following are the key security measures we have in place:
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
- Data encryption at rest for all sensitive information, including KYC documents and financial records.
- Two-factor authentication (2FA) is available for all member accounts for added security during login.
- Round-the-clock security monitoring by our cybersecurity team to detect suspicious activity.
- Regular penetration testing conducted by independent security experts.
- Role-based access control to restrict internal access to member data.
Rc88 Platform Security Levels
While rc88 takes all reasonable steps to protect your data, no online system can be guaranteed 100% secure. We encourage you to also play your part in keeping your account safe by using a strong password and not sharing your login details.
6 Your Rights as a Member
As an rc88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right to Access
You have the right to request a copy of all personal data we hold about you.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
You may request your data in a machine-readable format for transfer.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the rc88 customer support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days, with prior notification to you.
7 Data Storage & Retention Period
Rc88 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:
- Active account data — retained for as long as your account is active and for 5 years after the account is closed.
- Financial transaction records — retained for a minimum of 7 years to comply with anti-money laundering legal requirements.
- KYC Documents — retained for 5 years after the business relationship ends.
- Customer support communication logs — retained for 3 years for reference and service improvement.
- Technical data and system logs — retained for 12 months for security and troubleshooting purposes.
Once the specified retention period has ended, your personal data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process follows recognised security standards.
In certain circumstances, we may need to retain data beyond the stated period if there are related legal proceedings or instructions from regulatory authorities.
8 Privacy Policy Amendments
Rc88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any amendments will be posted on this page with an updated effective date.
For material amendments, we will notify you via your registered email or in-platform notification at least seven (7) days before the changes take effect. It is your responsibility to review this Privacy Policy periodically.
Your continued use of the rc88 platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.
Effective Date: 1 January 2026 | Version: 2.4 | Language: Bahasa Melayu (Malaysia)
rc88 Privacy FAQ
Answers to the most frequently asked questions from our members regarding privacy and data protection.
Your Data Is Safe with RC88
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